Before placing an order, the Customer may want to know exactly what to expect once checkout is complete. LUXORA AXIS SDN. BHD. 202601024260 (1686357-H) (the Company) has set out below how orders are processed, shipped and tracked.
Confirming Where the Company Delivers
Peninsular Malaysia is covered in full, across every state.
East Malaysia, meaning Sabah and Sarawak, is covered as well.
Processing an Order
Once payment clears, the order enters processing. This stage moves quickly, but a short window is still needed to pack and hand the parcel to a courier.
Orders are processed within 1–3 business days, not counting weekends or public holidays.
Once dispatched, the Customer receives a confirmation email with tracking information.
Choosing a Delivery Method
The Company does not offer overnight or next-day delivery, since realistic timeframes matter more than a promise that cannot be kept. The carriers and expected windows are set out in the table below.
These figures are estimates only. Courier operations, seasonal holidays and severe weather can all shift the actual delivery date.
Understanding Shipping Costs
Standard shipping carries no charge to the Customer.
Bulk or specialised promotional orders may still have a fee calculated at checkout, based on weight and destination.
Tracking a Delivery
After the parcel is handed to the courier, the Customer is sent an email or SMS containing a tracking number and a link to follow its progress in real time.
Questions about any of this are always welcome. The team can be reached through any of the following:
📧 Email: luxora_axis@outlook.com
🏢 Address: 60, CECIL STREET, 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://luxora-axis.com/contact-us/