Before browsing further, the Customer may want to know what information LUXORA AXIS SDN. BHD. 202601024260 (1686357-H) (the Company) collects and why. This policy explains both.
Collecting Customer Information
Personal information covers name, email address, phone number, shipping address and billing address.
Payment information, such as card or other payment details, is processed by third-party payment gateways.
Order information includes products purchased, order history and preferences.
Website usage data includes IP address, browser type, device information, pages visited and cookies.
Using That Information
Fulfilment covers processing and completing orders.
Communication covers updates on purchases, support and promotions.
Optimisation means improving the website and customer experience.
Security means preventing fraud and keeping the site safe.
Compliance means meeting legal and regulatory obligations.
Sharing Information With Others
Personal information is never sold or rented. It may, however, be shared in specific circumstances.
Trusted third parties that help operate the website, such as hosting, payment and shipping partners.
Legal authorities, where required by law.
Every such partner is contractually bound to protect the data to the Company’s standards.
Securing the Data
Industry-standard measures are applied, including SSL encryption, secure servers and ongoing monitoring. Even so, no method of transmitting information over the internet can be guaranteed 100% secure, and the Company is upfront about that limit.
Explaining Cookies
Cookies and related technologies are used to enhance the experience, measure site performance and personalise content. The Customer’s browser settings can disable them, though some site functionality may be affected as a result.
Outlining Customer Rights
Access and correction covers requesting access to, or correction of, personal information.
Deletion covers requesting removal of data, subject to legal or administrative requirements.
Opt-out covers unsubscribing from marketing communications at any time.